Ace364 Help Centre — Answers to All Your Questions, Right Here

About the ace364 Help Centre

Ace364 was built with Bangladeshi users in mind from day one, which is why we've put together a comprehensive support system just for you. Finding the right help on a betting platform can be frustrating — instructions in English, long wait times, or answers that don't quite fit your situation. The ace364 Help Centre was designed with all of that in mind. Everything here is in Bengali, in plain language.

Our support team is available 24/7, every day of the week. Live Chat responses typically arrive within 5 minutes, and email queries are answered in detail within 12 hours. At ace364, we believe that when a user has a problem, they deserve a real, prompt solution — not the runaround.

What to Do When You Have a Payment Issue?

The most common question we get at ace364 is — "I've sent money but it hasn't shown up in my balance." If this happens, please be patient for a moment. Payments via bKash or Nagad are usually credited within 2–5 minutes, though during peak network times it can take up to 10 minutes.

If your balance hasn't shown up after fifteen minutes, take a screenshot of the transaction and send it to ace364 live chat. Providing the transaction ID or bKash reference number allows the support team to verify and fix your balance right away.

Ace364 typically processes withdrawals within 15 minutes to 1 hour. However, large or first-time withdrawals may require additional verification — this is done purely for your security and to keep your funds safe.

Why Is Account Verification Important?

Account verification (KYC) is an important step at ace364. Completing it improves your account security and increases your withdrawal limits. You'll need to submit a photo of your National ID or passport along with a selfie. The process is typically completed within 24 hours.

Many users prefer to skip verification, but ace364 sees it not as a requirement but as a safeguard. A verified account prevents anyone from logging in or making withdrawals without authorization. It's a small but important step to keep your hard-earned money safe.

How Does ace364 Help with Betting Issues?

All sorts of issues can come up while betting — a bet not being placed, odds changing unexpectedly, or a match being cancelled without a refund. ace364 has a clear policy in place for each of these situations.

If a match is cancelled, ace364 automatically refunds the bet amount, usually within a few hours. If your connection drops during live betting, your bet is saved on the server — just log back in to view it. For any disputed bets, ace364's resolution team makes decisions based on official match data.

Where to Go for Technical Issues?

If you run into any issue on the ace364 app or website, start by refreshing the page or closing and reopening the app. This resolves most temporary glitches. If the problem persists, try clearing your browser's cache and cookies, then try again.

If you're having trouble installing the app, download the latest version from the ace364 app page. On Android devices, you may need to allow installation from "Unknown Sources." The ace364 app guide walks you through exactly where to find this setting.

If a technical issue doesn't resolve on its own, contact ace364 support with your device model, operating system version, and a screenshot of the problem. This helps the technical team diagnose and fix the issue faster.